Orders ship from our Vero Beach, Florida warehouse.

Delivery times
As far as no other time limit is stated in the respective offer, the delivery of the goods within the country will take place within 5 – 7 days (Please note that there is no delivery on Sundays and holidays).

If you have ordered articles with different delivery times, we will send the goods in one common shipment, unless we have made different agreements with you. In this case the delivery time is determined by the article with the longest delivery time you have ordered.

If you collect the goods yourself, we will inform you by e-mail about the availability of the goods and the collection options. In this case no shipping costs will be charged.

Further details on payment
If you pay by credit card, your credit card account will be charged when placing your order, not when it is shipped. This is so items purchased as secured.

Lost or Stolen Package Policy

If the shipping tracking number says a package has been delivered but you have not received your order, here is the procedure we follow:

1. First, we ask you to check with anyone else who to receives mail at the shipping address and we ask that if possible to talk to your delivery person to see where they delivered the package. This often solves the missing package issue. We also ask that you check with your neighbors to see if they might have received it.

2. Second, we wait 3 business days for the package to show up from a delayed delivery, neighbor or other person who may have received it.

3. Next, after 3 business days we open a lost package case with the carrier to see if the GPS location of the delivery scan matches the address you gave us on the order.

If the GPS delivery scan matches your address then it is assumed your responsibility for the lost package as we can prove delivery by GPS location to the correct address. We do not reship orders if the GPS delivery scan matches the shipping address. Please file a police report for stolen packages.

If the GPS delivery scan shows that the carrier did not deliver it to shipping address then we will reship your package ASAP with a signature required and file a missing package claim with the carrier on our end.